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Quality & Patient Safety

Our Quality Statement

We are committed to —

Customer Centered, Competent, Compassionate, and Cost-effective Care.

National Patient Safety Goals

South Georgia Medical Center has adopted the Joint Commission National Patient Safety Goals.

  • Improve the accuracy of patient identification
    • Use of Two Patient Identifiers
    • Eliminating Transfusion Errors
  • Improve the effectiveness of communication among caregivers
    • Timely Reporting of Critical Tests and Critical Results
  • Improve the safety of using medications
    • Labeling Medications
    • Reducing Harm from Anticoagulation Therapy
  • Reduce the risk of health care–associated infections
    • Meeting Hand Hygiene Guidelines
    • Preventing Multidrug-Resistant Organism Infections
    • Preventing Central Line–Associated Blood Stream Infections
    • Preventing Surgical Site Infections
  • Accurately & completely reconcile medications across the continuum of care.
    • Comparing Current and Newly Ordered Medications
    • Communicating Medications to the Next Provider
    • Providing a Reconciled Medication List to the Patient
    • Settings in which Medications Are Minimally Used
  • The organization identifies safety risks inherent in its patient population
    • Identifying Individuals at Risk for Suicide
  • Universal Protocol:  (Preventing Wrong Site, Wrong Procedure, and Wrong Person Surgery™)
  • A – Conducting a Pre-Procedure Verification Process
  • B – Marking the Procedure Site
  • C – Performing a Time-Out

Patient Identification

A part of the mission of SGMC is to serve people and in serving people, we have implemented a process of patient identification to assure you get the services that were ordered for you. Prior to any care being given, employees at SGMC will properly identify the patient using two distinct identifiers, their name, the account number and or the medical record number. If your caregiver does not identify you by name and check your identification bracelet, ask them what patient they want.

Universal Protocol

Pre-procedure verification is conducted prior to any procedure or surgery being done. This is referred to as a “time-out” and is to assure the correct patient is having the correct procedure on the correct site. It also verifies the correct equipment and implants, if needed are available and the relevant images (x-rays) are properly labeled and available.

Bar Code Technology

The use of Bar Code Technology when drawing blood and giving medications has been implemented throughout SGMC to assure the correct blood tests are being done and the correct medication is given to you. Almost 100,000 laboratory tests are done and 470,000 doses of medications are given monthly and we have taken this extra step to assure that you get the correct blood tests and right medications.

Hand Hygiene

Prevention of Infection is a top priority. To protect patients from Hospital Associated infections, hand washing must be performed routinely and thoroughly. Alcohol – based hand gels have been placed in all patient rooms, waiting rooms, lobbies, and other areas to facilitate the practice of good hand hygiene by all individuals in our organization.