Our Quality Statement

Here at SGMC, we are committed to —

Customer Centered, Competent, Compassionate, and Cost-effective Care.

Patient Satisfaction

Hospital visits can be very stressful and overwhelming at times. We want to assure you that during your hospital visit, we will do our very best to make your visit as pleasant as possible.

All members of you healthcare team are extremely knowledgeable and competent in their job roles and strive to give you, or your loved one, the very best medical care. You can expect our staff to treat you in a dignified, professional manner while maintaining a friendly atmosphere. They will explain procedures and activities your doctor has ordered, as well as explain the importance of your medications and treatments.

After discharge from the hospital as an inpatient, ambulatory surgery or Emergency Room visit, you may receive a phone call to complete a patient satisfaction survey. Your responses help us identify opportunities for improvement, as well as recognize employees who provide very good service. Your opinion is very important to us. Please take the time to complete the survey. Be assured all personal information is confidential and will not be distributed.

Concerns or complaints

Voicing your concerns or complaints directly to a caregiver or other hospital staff member, should, in most instances, resolve the problem promptly without the need for further action or a formal review.


Should you wish to file a grievance, please contact the appropriate SGMC Patient Representative using the contact information below, and be specific that you are filing a grievance. Please note you have the right to file a grievance with the State of Georgia or other regulatory agency without first filling a grievance with SGMC.

SGMC and Outpatient Plaza (Formerly SGMC Smith-Northview Campus)
Dana Massingill, (229) 259-4415
Nora Campbell, (229) 259-4414

SGMC Berrien, Lanier & Lakeland Villa Campuses
Director of Quality Improvement
Tammy Stone, RN, (229) 433-8665

Georgia Office of Regulatory Services Complaint Intake Unit

Medicare Quality Improvement Organization for the State of GA


Joint Commission for Accreditation of Healthcare Organizations