What to Expect
When you arrive in the ED, our Patient Access Services staff will ask your name and begin a record of your visit. A specially trained triage nurse will come over and begin assessing your condition. The triage process helps our Emergency Department staff decide which patients should be treated first. All our patients are evaluated in this manner. Of course, patients with critical or life-threatening illnesses are given top priority. If you come to the ED by ambulance, you may bypass registration and be taken directly to a treatment room. Insurance and billing information is gathered during the discharge process.
If the triage nurse suspects a minor illness or injury, the patient will be sent to Fast Track. Fast Track is an area within the ED that cares for patients with less complex conditions like cuts, fractures and sprains. Mid-level providers under the direct supervision of the ED physicians staff Fast Track. Patients will be treated by the mid-level provider and discharged after the supervising ED physician has reviewed their treatment plan. Typically, patients can be examined, treated and discharged home within 90 minutes of arrival.
Registered nurses are offered specialized pediatric training.
Being Admitted to the Hospital
If an ED patient has a primary care physician, the emergency physician will contact the primary care physician to discuss the patient’s admission to the hospital. Your primary care physician may manage your inpatient care, or if you do not have a primary care physician, a hospitalist will oversee your medical treatment. Hospitalists are fully-trained primary care physicians who specialize in the care of patients admitted to the hospital.
The ED Discharge Process
When you are cleared to leave, you should be given paperwork that gives instructions for follow up care along with any needed prescriptions. If you have any questions about your care or discharge instructions, be sure to ask the nurse.
It is during discharge, that a Patient Access Services representative will gather information concerning insurance or billing. SGMC will file insurance for you, however, co-pays are payable as specified in your insurance plan.
For self-pay patients with no insurance, a $300 deposit is requested. The Patient Financial Services staff has a financial assistance plan that provides generous assistance for medical bills for a large portion of the population.
If you are given a prescription for medication, please fill the prescription as soon as possible and begin taking the medicine as directed. If you were advised to follow up with another physician, perhaps a specialist, it is very important that you do so.
Patient satisfaction is a very important part of the care process at SGMC. We want you to feel you received very good care so that you feel confident coming to SGMC and recommending our services to others. We encourage you to share both positive and negative comments with any member of our team. If we have not met your expectations, please let your caregivers know before you leave. Randomly selected patients will receive a Press Ganey Patient Satisfaction survey in the mail. We encourage you to complete the survey and return it in the pre-paid envelope.